Support

FAQs

Product details

What keyboard layout's can I have?

By default, all systems ship with a UK layout keyboard.

We can provide almost any layout as a custom order. Please contact us for more information.

I can't see a configuration I want, can you built something for me?

It depends on what you want. We have done custom orders with specific screens, different processors, different graphics cards, some chassis colours and custom cases.

Let us know what you want and we will see what we can do.

Operating Systems and Drivers

How do I access drivers for my system?

Drivers and software applications relevant to your system are available here.

How do I recover my system?

In most cases, getting a copy of your operating system from the creator and creating a recovery USB is the best way to do this.

Please contact us for assistance with this.

Support

How do I get support for my system?

Because we produce so many different systems, all to a custom specification and different operating systems, we don’t have a “self help” section. It would be too long!

Contact us either using our live chat, by phone (01483 904400) or email support@starlabs.org.uk

Quick Fixes

My bluetooth is not working on my LabTop?

The bluetooth module in the LabTop is only supported by Kernel 4.8 and later. To get this working on a earlier system, you need to install newer firmware. Run the below command in your terminal to do this:

wget https://launchpad.net/ubuntu/+archive/primary/+files/linux-firmware_1.161.1_all.deb && sudo dpkg -i linux-firmware_1.161.1_all.deb

Reboot after installation and your bluetooth will work.

How to I get the best battery life?

Firstly, check that your BIOS and EC are at the latest available version, you can see this in the downloads section in your account.

We recommend using tlp and powertop. You can configure these using the below command, bear in mind, this takes around 20 minutes and you will not be able to use your laptop during this time:

sudo apt install tlp powertop -y && sudo powertop -c && sudo echo “sudo powertop –auto-tune” > rc.local

Grub is so small I cant read it?

Please enter this command into your terminal to decrease the resolution of grub:

sudo sed -i -e ‘s/#GRUB_GFXMODE=640×480/GRUB_GFXMODE=1024×786/g’ /etc/default/grub

My LabTop fan is noisy at random intervals?

Please ensure you have BIOS version 1.05.05TCM and EC version 1.05.04 or later. These can be downloaded from here

A later version of these may be available in your account.