Support

What warranty do you offer?

All systems come with a 2 year limited warranty. This covers you from any defects or failures (including dead pixels).

Some parts, such as Samsung EVO SSD’s, have a 3 year manufacturer warranty which does not contend with our own warranty.

Can I extend my warranty?

We do not offer an extended warranty. We offer lifetime support and a chargeable repair service for all our systems which, in most cases, end’s up costing less than an extended warranty.

How do I make a claim on my warranty?

Simply contact us by chat, email or phone to advise us of the issue. Depending on the problem, we can ship parts if you are happy to fit them as this is usually quicker.

Otherwise, send the laptop back to us, we will fix it and ship it back – typically the same day. We do offer a collect and return service which is usually much, much cheaper than you shipping the laptop yourself.

Where do you ship to?

We ship worldwide.

Shipping is free in the UK and to to the rest of Europe. To find out the cost of shipping to your country, please add the items you are interested in to the basket and use the calculate shipping option.

How long does it take to get a laptop?

We aim to dispatch all orders before 2pm the same day.

When you are configuring a laptop, an estimated delivery date will be shown which takes into account our stock levels so its a very good indication.

For international orders, this estimated delivery will adjust once you calculate shipping from your basket.

How are laptops sent?

In the UK, all laptops are sent via DPD on a pre-12 delivery. You will get a 1 hour delivery estimate on the day of your delivery.

The 1 hour delivery slot applies to countries were DPD offer this service.

Can I return my order?

Yes, you must notify us within 14 days of receipt of your system. From then, you have another 14 days to get the item back to us.

It must be returned in the original packaging and condition, damage will be taken into account for the refund amount.

If you paid via PayPal, you can claim up to £15 in the UK for return shipping. Other countries vary.

What if my laptop is faulty?

We test each and every laptop we sell before shipping so it is very unlikely. In the case of any fault, we will replace the laptop.

What keyboard layouts do you offer?

By default, all systems ship with a UK layout keyboard with a Windows logo.

We can not sell a laptop with Windows installed with a keyboard with a Tux logo.

We can provide almost any layout as a custom order. Please contact us for more information.

Can I buy a laptop barebones?

Of course, just remove the components that are selected by default.

I can’t see exactly what I want, can you make something for me?

It depends on what you want. We have done custom orders with specific screens, different processors, different graphics cards, some chassis colours and custom cases.

Let us know what you want and we will see what we can do.

How do I get support?

Because we produce so many different systems, all to a custom specification and different operating systems, we don’t have a “self help” section. It would be too long!

Contact us either using our live chat, by phone (01483 904400) or email support@starlabs.org.uk

What does the support cover?

It covers the operating system running on the laptop you bought. We are very flexible with this and if we can help, we will.

How do I get the best battery life on Linux?

Firstly, check that your BIOS and EC are at the latest available version, these can be downloaded from our Downloads page.

We recommend using tlp and powertop. You can configure these using the below command, bear in mind, this takes around 20 minutes and you will not be able to use your laptop during this time:


sudo apt install tlp powertop -y && sudo powertop -c && sudo sed -i -e '$i \sudo powertop -auto-tune\n' /etc/rc.local

Grub is so small I can’t read it?

Please enter this command into your terminal to decrease the resolution of grub:

sudo sed -i -e 's/#GRUB_GFXMODE=800x600/GRUB_GFXMODE=1024x786/g' /etc/default/grub