Where do you ship to?
Shipping is free in the UK and to to the rest of Europe. To find out the cost of shipping to your country, please add the items you are interested in to the basket and use the calculate shipping option.
How long does it take to get a laptop?
We aim to dispatch all orders before 1pm the same day.
When you are configuring a laptop, an estimated delivery date will be shown which takes into account our stock levels so its a very good indication.
For international orders, this estimated delivery will adjust once you calculate shipping from your basket.
How are laptops sent?
We use a variety of couriers depending on the contents of the order and location.
Tracking details, if applicable, will be sent to you in a confirmation email.
Can I return my order?
Yes, you must notify us within 14 days of receipt of your system. From then, you have another 14 days to get the item back to us.
It must be returned in the original packaging and condition, damage will be taken into account for the refund amount.
Any free gifts or items included in an offer must be returned. If these are not returned, their full retails value will be deducted from the refund.
If you paid via PayPal, you can claim up to £15 in the UK for return shipping. Other countries vary.
How long does it take to get a refund?
We aim to process refunds within 48 hours of receiving them.
It can take up to an additional 5-7 days depending on your bank for the funds to be cleared.